In the realm of Lean Six Sigma, understanding customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This structured representation breaks down complex processes into smaller, manageable elements. The CTQ Tree emphasizes those characteristics that are absolutely essential to customer satisfaction,… Read More

Lean Six Sigma presents a powerful framework for boosting service operations. By integrating the principles of Lean Manufacturing and Six Sigma, organizations can attain significant improvements in customer satisfaction. Utilizing process mapping, data analysis, and continuous improvement methodologies, Lean Six Sigma helps pinpoint bottlenecks wit… Read More